Pedal & Treadle – Terms of Sale & Service V1.2
Effective 12 May 2026
1. Definitions
“Customer” means any person or business purchasing goods or services from us.
“Goods” includes machines, parts, accessories, and all items supplied.
“Services” includes servicing, repair, diagnosis, inspection, and related work.
“Estimate/Quote” means a pre-approval cost indication based on visible or reported faults.
2. Acceptance of Terms
By requesting an estimate, instructing work to proceed, or purchasing goods, the customer agrees to these Terms & Conditions in full. These Terms apply whether or not a signed document is provided. Where a written or verbal estimate is accepted, these Terms apply in full.
3. Estimates & Inspection
Estimates are based on visible or reported faults only and are not fixed prices. Additional faults, labour, or parts may be identified during dismantling, cleaning, grease removal, testing, or further inspection and will be chargeable in addition. Customers accept that older machines may contain hidden, fragile, or pre-existing faults not visible at the time of inspection. Where reasonably practicable, we will seek approval before proceeding with additional work. Where required to complete safe or functional reassembly, work may proceed without prior approval and will be chargeable.
4. Pricing & Payment
4.1 Domestic Customers
Payment is due on completion or collection unless otherwise agreed in writing. BACS payments must be made within 24 hours of collection where permitted. Machines and goods will not be released until payment is received in full. We may, at our discretion, release goods prior to cleared funds. Where this occurs, the customer remains fully liable for payment.
4.2 Diagnostic Fee
A diagnostic fee of £20 shall apply upon completion of inspection and/or fault diagnosis. This fee is waived where no inspection or diagnosis is undertaken. Where a quotation for repair is issued and the Customer elects not to proceed with the repair, the Customer shall have the following options 1) Pay the £20 diagnostic fee and collect the item; or 2) Decline payment of the diagnostic fee and forfeit ownership of the item, in which case the item shall be retained by us and may be disposed of, recycled, or used for parts at our discretion, with no further liability to the Customer. Where an item is assessed as not economically viable to repair, or is found to be beyond repair, the diagnostic fee shall still apply as it reflects the time, expertise, and assessment undertaken. The Customer will be advised of this outcome prior to any collection or disposal decision. Where work proceeds, this is deducted from the final invoice. Where no repair is undertaken, the deposit remains payable for inspection and diagnostic time.
4.3 Business Customers
Invoices are payable within 14 days unless otherwise agreed. Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. Repeated late payment may result in withdrawal of credit terms.
4.4 Payment Disputes
Any invoice disputes must be raised in writing within 7 days of issue. After this period, invoices are deemed accepted.
4.5 Ownership of Goods
All goods remain the property of Pedal & Treadle until paid in full.
5. Repairs & Servicing
5.1 All work is carried out with reasonable care and skill. We do not guarantee that servicing or repair will resolve all faults or restore machines to new condition. We do not guarantee that all machines are economically repairable.
5.2 Damage, Failure & Pre-Existing Conditions
While every care is taken, machines, especially older or previously repaired items, may contain worn, fragile, or hidden faults. By instructing us to proceed, the customer accepts that components may fail during normal servicing, dismantling, adjustment, or testing where such failure was not reasonably identifiable beforehand. Pedal & Treadle is not liable for such failures where reasonable care and skill has been applied. We are not responsible for pre-existing defects, age-related deterioration, previous poor repairs, or failures arising from normal disassembly or testing.
6. Repair Guarantee
Repairs are guaranteed for 3 months from the date of service, strictly limited to the specific work detailed on the invoice. Inspection is required before any warranty claim is accepted.
The guarantee excludes faults caused by:
- unrelated faults
- misuse, neglect, or accidental damage
- incorrect setup or operator error
- electrical faults or power surges
- transport damage after return
- unauthorised repair or alteration
- use of unsuitable materials, needles, thread, or accessories
- operator/user error
Where a claim is not covered, labour and inspection charges apply.
7. Refurbished / Reconditioned Machines
Refurbished machines include a 6-month return-to-base mechanical warranty only where expressly agreed in writing at the point of sale. Warranty covers only workmanship and supplied parts. Warranty claims require inspection by Pedal & Treadle before any remedy is offered. Where a claim is not covered, labour and inspection charges apply.
It excludes:
misuse, accidental damage, neglect, poor maintenance, electrical surges, transport damage, unauthorised repair, operator error, or use of incorrect materials or accessories.
8. Parts
We may use original, refurbished, aftermarket, or used parts where appropriate. Used parts are supplied without warranty.
9. Customer-Supplied Parts
Customer-supplied parts are fitted at the customer’s risk. We do not verify suitability or compatibility. Labour remains chargeable regardless of outcome.
10. Accessories & Retail Goods
New goods are sold subject to UK statutory consumer rights and manufacturer warranties where applicable. Used goods are sold as seen with no additional warranty beyond statutory rights.
11. Returns
No returns are accepted on used parts, special-order goods, or electrical components unless required by law. Returns are handled in accordance with applicable UK consumer law where required.
12. Online Purchases
Consumers have 14 days from receipt to cancel under the Consumer Contracts Regulations 2013. Items must be returned in unused, resalable condition. Return postage is the customer’s responsibility unless the item is faulty. Refunds exclude original postage unless required by law.
13. Gift Vouchers
Valid for 12 months unless otherwise stated. Non-refundable and not exchangeable for cash. Must be used in full; no change given. Cannot be used to purchase other vouchers. Lost or stolen vouchers will not be replaced.
14. Collection, Delivery & Courtesy Transport
Courtesy collection or delivery (where offered) is discretionary and not part of the contract unless explicitly agreed in writing. Return transport is the customer’s responsibility unless otherwise agreed. Where provided, it does not extend to transport for warranty, inspection, or further work. Customers are responsible for delivering machines to us for any follow-up work unless otherwise agreed.
15. Uncollected Goods
Goods uncollected for more than 60 days after notice may incur storage charges and/or be sold or disposed of to recover costs. Reasonable attempts will be made to contact the customer prior to any action.
16. Liability & Responsibility
Our liability is limited to the price paid for the goods or services supplied. We are not liable for indirect or consequential loss, including loss of income, time, or use. We are not liable for damage arising from continued use of equipment against advice.
16.1 Customer Responsibility
Customers are responsible for ensuring machines are suitable for repair and for disclosing known faults. Where customer-supplied parts are used, responsibility for compatibility remains with the customer.
17. When We Cannot Repair a Machine
If a machine cannot be repaired or is not economically viable to repair, we will explain the reason and outline next steps where possible. We may refuse work where repair is not safe or practical.
18. Complaints
Complaints should be submitted via email or phone. We will acknowledge within 5 working days and aim to respond within 10 working days. All complaints are handled fairly & confidentially.
19. Force Majeure & Cost Changes
We are not liable for delays or failure caused by events outside our control, including but not limited to natural disasters, pandemics, transport disruption, supplier delays, or government restrictions. We reserve the right to adjust pricing due to material, shipping, fuel, tariff, or supplier cost increases. No changes apply to work already agreed and paid for.
20. Refusal of Service
We reserve the right to refuse or withdraw service where necessary for safety, conduct, or operational reasons.
21. Amendments
We may update these Terms from time to time. The latest version will always be available on our website.
22. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
Privacy & GDPR Policy
Effective Date: 24 January 2025
Pedal & Treadle (“we,” “our,” or “us”) are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us.
1. Data We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Billing details for purchases and class registrations.
- Account Information: If you create an account, we may collect login credentials.
- Demographic Information: Age, preferences, and interests, if provided.
- Usage Data: Information about how you use our website, such as IP address, browser type, and pages visited.
2. How We Use Your Data
We use your data for the following purposes:
- To process your orders, payments, and class registrations.
- To communicate with you regarding your purchases, bookings, or enquiries.
- To personalise and improve your experience on our website.
- To send you marketing communications, with your consent.
- To comply with legal obligations or resolve disputes.
3. Legal Basis for Processing
We process your data based on the following lawful grounds:
- Contractual Necessity: To fulfil a contract with you, such as delivering products or providing services.
- Legitimate Interests: To improve our services, communicate with you, and protect our business.
- Consent: When you opt-in to receive marketing communications.
- Legal Obligation: To comply with applicable laws and regulations.
4. Data Sharing
We do not sell or rent your personal information. However, we may share your data with:
- Service Providers: Third parties that assist with payment processing, delivery services such as drop shipping orders from a printer, or IT support.
- Legal Authorities: If required by law, to prevent fraud, or to protect our rights.
All third parties are required to handle your data securely and in accordance with applicable laws.
5. Data Retention
We retain your data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymised.
6. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request the deletion of your data, where applicable.
- Restriction: Limit the processing of your data in certain circumstances.
- Portability: Receive your data in a structured, commonly used, and machine-readable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
To exercise these rights, please contact us using the details below.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
8.1 What we use cookies for
- To make sure the website runs smoothly
- To remember things like your login or booking details (if you use our class system)
- To understand which pages people visit, so we can improve the site
8.2 Third-party cookies
- We may use trusted services like Google Analytics or Amelia (our booking system), which also use cookies. These help us see general trends (like how many people visited a page), but not individual identities.
8.3 Your choices.
- Our website uses cookies to enhance your experience and analyse usage. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their policies before providing any personal information.
10. Children’s Privacy
We do not knowingly collect data from children under 16 without parental consent. If we become aware of such data, it will be promptly deleted.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated effective date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Business Name: Pedal & Treadle
- Email: info@PedalAndTreadle.co.uk
