Terms & Conditions

Effective Date: 01 January 2025

1. Introduction
2. Definitions
3. Scope of Services
4. Registration & Enrolment
– 4.1 Age Policy / Children
5. Pricing & Payment Terms
– 5.1 Domestic Clients
– 5.2 Business Clients
– 5.3 Accepted Payment Methods
– 5.4 Ownership of Goods / Work
– 5.5 Disputes
– 5.6 Liability

– 5.7 Short Notice Help

6. Cancellations, Transfers & Refunds
– 6.1 Cancellations
– 6.1i. Classes & Workshops
– 6.1ii Sewing Machine Services
– 6.2 Transfers (Classes only)
– 6.3 Refunds
–6.3i Market Purchases
–6.3ii Online Purchases
–6.3 iii Non-Returnable Items
– 6.4 How to Return

– 6.5 Gift Vouchers

7. Intellectual Property
8. Code of Conduct
– 8.1 Machine Servicing (in our studio)
– 8.2 In Person Classes
– 8.3 Telephone, Email & Virtual Comms
– 8.4 Emergency Call Outs
– 8.5 Team Conduct
9. Health & Safety

– 9.2 Health Conditions & Medical Needs
– 9.3 Responsibility & Safety Measures
10. Online Classes & Digital Content
11. Delivery of Products
12. Liability Disclaimer
– 12.1 Reasonable care
– 12.2 Use of Parts
– 12.3 Limit of Liability
– 12.4 Customer Supplied Parts
– 12.5 Uncollected Machines
– 12.6 Insurance
– 12.7 Home Visits
13. When We Can’t Fix It
14. Complaints Procedure
– 14.1 Three Step Process
– 14.2 Final Notes
15. Force Majeure & Tariffs
16. Amendments to Terms
17. Governing Law
18. Contact Information

Terms & Conditions

Effective Date: 01 January 2025

1. Introduction

Pedal & Treadle (“we,” “our,” or “us”) is a business of two halves: Sewing Machine Services & Repairs, covering all services and sale of products relating to keeping sewing machines running, and the Sewing Academy, covering classes and sale of products relating to fostering and developing sewing skills.

These Terms apply to all customers, students, and website users.

By engaging with our services or purchasing from us, you agree to these Terms.

2. Definitions
  • Services: Sewing machine servicing and repairs, sewing classes and educational services.
  • Products: Sewing machine accessories and cleaning kits, sewing accessories, kits, materials and other products available for purchase either developed by Peddle & Treadle or where Peddle & Treadle is acting as a retail outlet.
  • Customer: Anyone purchasing products or services from Peddle & Treadle.
  • Student: Anyone attending classes or workshops from Peddle & Treadle
3. Scope of Services

We provide:

  • Sewing machine services and repairs
  • Troubleshooting guidance (not advice)
  • Sewing classes and workshops (in-person).
  • Sale of kits, accessories prints and other products.
4. Registration and Enrolment
Sewing Academy only
  • Applicable for classes and workshops.
  • Our class seats are limited and tickets must be purchased in order to attend.
  • When you buy a ticket please provide accurate information so we can contact you and communicate effectively about your course.
  • Classes may have age restrictions, specific skill levels or material requirements all of which will be communicated in the class listing.

4.1 Age Policy / Children

  • Pedal & Treadle caters for adult students only at this time. If there is enough interest we will look into obtaining DBS checks in order to provide an appropriate and legally compliant environment for minors.
  • Children 10 years and over can attend if accompanied by a parent or legal guardian who will require a ticket of their own.
  • Children under 10 years of age may be able to attend a class, please contact us to discuss.
  • Because of GDPR laws tickets must be bought by an adult.
  • Transfers of a ticket from an adult to a minor still require the minor to be accompanied by a parent of legal guardian who also has a ticket, and all items as stated in Pedal & Treadles Transfer Policy still apply.
5. Pricing and Payment Terms

5.1 Domestic clients

  • Applicable for all kits and accessories
  • All prices are listed in GBP (£) and include applicable taxes and fees unless otherwise stated.
  • Payment for kits and accessories is due at the time of purchase.

5.1.1 Sewing Machine Servicing & Repairs

  • Sewing machine servicing and repairs are subject to a £20 non-refundable deposit to cover diagnosis time.
  • Where the machine can be repaired/serviced the deposit will be taken off the final bill.
  • Where the machine cannot be repaired the service will not be refundable to cover time spend conducting analysis and diagnosis of the issue.
  • Payment for sewing machine services, and any additional agreed fees incurred, is due at point of completion.
  • Sewing machines will not be returned without payment.
  • Pre-Purchase assessments require payments in full up front to cover the risk of the seller refusing access at the door after time spent travelling to site.

5.2 Business Clients

  • For business clients where a service contract is in place, payment will be on an invoicing basis.
  • Invoices are due within 14 days from the date of issue, unless otherwise agreed in writing.
  • Late payments may incur a statutory interest charge of 8% plus the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
  • More than three late payments will result in withdrawal of credit and require cash or BACS transfer at the point of handover.

5.3 Accepted payment methods

  • Accepted payment methods include online payment (classes and products only) cash, bank transfer and debit/credit card. Details for payment will be included on the itemised invoice.

5.4 Ownership of Goods/Work

  • Ownership of products supplied or services rendered to the completed work (ie: completion of a service and or repair) remains with Pedal & Treadle until full payment is received. Eg: the sewing machine will only be returned on payment, not prior to payment.

5.5 Disputes

  • Any invoice disputes must be raised in writing within 7 (seven) days of the invoice date. After this period the invoice will be considered accepted in full.

5.6 Liability

  • We are not liable for delays caused by events beyond our control. In all cases, our total liability is limited to the amount paid for the service in question.

5.7 Short Notice Help

  • Scope of Short Notice Help
  • The service is intended for urgent situations where you cannot wait for a standard service appointment.
  • Common and routine issues (e.g. timing adjustments, tension problems, jammed machines) can usually be resolved swiftly
  • In cases where repairs require specialist parts or extended workshop time, the machine may need to be taken away.
  • This is not a 24/7, 365 service and is subject to fitting you into existing commitments.
  • Fees
  • If we can fit you in at short notice, possibly due to identifying and juggling customers that are amenable, a short notice fee will apply.
  • Any repair or part costs will be quoted separately before work is carried out.
  • Payment in full is required at point of machine being handed back to you.
  • Loan Machine Provision
  • If your machine needs to be taken away or parts ordered, Pedal & Treadle may provide a loan machine (subject to availability).
  • Loan machines are supplied in good working order and must be returned in the same condition.
  • Loan machines are limited to what we have in our loan inventory only.
  • A signed Loan Agreement and refundable security deposit is required before a loan machine can be left with you.
  • You are responsible for the loan machine while it is in your care, including:
    • Safe use and operation
    • Keeping it clean and free from damage
    • Returning it by the agreed date
  • Normal wear and tear is accepted, but loss, damage, or misuse may result in repair or replacement charges.
  • If parts, repairs or adjustment time is required on your returning the machine this will be taken out of your deposit.
  • Parts and Repairs
  • Where replacement parts are required, these will be ordered from trusted suppliers.
  • 8.5 Short Notice Help
  • We offer emergency call-outs where possible – but cannot guarantee availability.
  • If a repair cannot be completed safely or properly out-of-hours, we will take the machine with us for completion and return during working hours.
  • If a job is left incomplete, you will be charged a non-refundable deposit (see
  • Estimated delivery and repair timeframes will be communicated clearly.
  • Machines will only be returned once full payment for parts and labour has been received.
  • Limitations & Liability
  • While every effort is made to resolve issues on the spot, some repairs may not be possible outside the workshop.
  • Pedal & Treadle is not responsible for loss of use while your machine is under repair or for delays due to supplier lead times.
  • Loan machines are provided as a goodwill service and availability cannot be guaranteed.
  • Agreement
  • By booking an emergency call-out, you agree to these terms and conditions and accept responsibility for any loan equipment supplied.
6. Cancellations, Transfers & Refunds
6.1 Cancellations

6.1i Classes and Workshops:

  • Cancellations must be completed through emailing info@peddleandtreadle.co.uk as soon as possible.
  • Refunds will be accepted no less than 7 (seven) days before a course starts.
  • Refunds will be processes without booking fees we covered when the class was booked.
  • No refunds are given for missed classes.

6.1ii Sewing Machine Services

  • Dropping off and collecting your machine in person: cancellations can be made at any time, up to two hours before the due drop off time. No costs will apply as no services have been rendered.
  • Booking us to collect / return your sewing machine: cancellations must be made no less than 24 hours before the pre-arranged collection day. No costs will apply as no services have been rendered.
  • Note: a cancellation includes any products or accessories you may have ordered. You will need to make another order, or tell us you want to have these items at the next service.
6.2 Transfers (Classes only)
  • Transfers will only be accepted if agreed by us and confirmed in writing between us and the original student up to 48 hours before the course starts. The original student will need to provide the new student’s email for effective communication.
  • We will supply the new student with the GDPR link for their review and ability to to opt out of having their details retained for marketing purposes.
  • If a transfer is agreed, the new student will be required to adhere to our policies and processes.
  • Transfers can only be made to a minor (10+) as long as their parent/guardian already has or can obtain a ticket for the same class.
  • All agreed transfers require the ticket holder and their replacement to agree the price and exchange monies between those two parties only. We do not get involved in the transfer of monies between the original student and the transfer, and we retain the original payment in full.
6.3 Refunds

Sewing Academy and all Pedal & Treadle Products, covering purchases made online or in person either as part of a class or at a market.

6.1 Market Purchases

  • We are happy to offer a refund or exchange is the item is faulty, not as described or not fit for purpose, in line with your rights under the Consumer Rights Act 2015.
  • Please bring the item in its original packaging and re-saleable condition as well as the receipt to the next market we will be attending, or contact us to start the conversation.
  • For items branded Pedal & Treadle or Bad Dave (our sister Arts company) receipts are not necessary as we are the sole retailer of these products. For third party items where we act as a retail outlet a receipt will be needed.
  • If you do not have a receipt for third party items we can offer a store credit either by way of immediate exchange at the market stall or by way of a gift voucher which can be redeemed in the website shops for both Pedal & Treadle and Bad Dave (our sister business focusing on art creation and sales).

6.2 Online Purchases

  • In addition to your rights above, for items bought online, you have 14 days from the day after you receive your item to request a return, under the Consumer Contracts Regulations 2013.
  • You must notify us in writing (email is fine) within 14 days of receiving your order if you wish to return it.
  • Items must be returned in unused, resalable condition within 14 days of cancellation.
  • We will refund the item cost (not including original postage) within 14 days of receiving the returned goods.
  • Return postage is the buyer’s responsibility unless the item is faulty or incorrect.

6.3 Non-Returnable Items

  • We cannot accept returns for:
    • Items that have become damaged through misuse or neglect.
    • Items that have been opened, with missing or used parts or in a non-resalable condition.

6.4 How to Return

  • Please contact us on info@PedalAndTreadle.co.uk before returning an item so we can guide you through the process.
  • Refunds or replacements for damaged or faulty products will be processed upon receipt of photographic evidence.
  • Refunds will be processed through the original method of payment, exceptions are for products bought in person where we and the customer will liaise to agree a solution.

6.5 Gift Vouchers

  • Valid for 12 months from the date of issue unless otherwise stated on the voucher.
  • Expired vouchers will not be accepted or extended.
  • Vouchers are for servicing, excluding repairs, parts/labour.
  • Gift vouchers are fully transferrable and can be gifted or used by someone other than the original purchaser and/or the original recipient of the gift voucher. Look after your voucher.
  • We are not responsible for lost, stolen or damaged gift vouchers. Look after your voucher and treat it like cash.
  • Vouchers can be redeemed for classes and products at our sister art company Bad Dave.
  • Vouchers can only be used once and must be used in full. No change will be given.
  • Vouchers cannot be used to buy other vouchers.
  • Vouchers are non-refundable and cannot be exchanged for cash or credit either in full or part.
  • Items purchased from Bad Dave with a voucher are not eligible for cash refunds. If items are returned, refunds will be in the form on store credit only.

6.6 Sewing Machine Services

Refunds are applicable and are including but not limited to your instructions to not proceed, our inability to proceed or our decision to not to proceed.

  • A Diagnosis and/or a Standard Service:
    • We will refund the deposit and you will need to collect the machine at a pre-arranged time.
  • A Service and/or Repair:
    • If you have given instruction to proceed and change your mind.
    • If we have started work the non-refundable deposit will not be refunded and
    • If we have ordered parts we will be acting on your instruction to buy the parts for you.
    • We will try and cancel the order. If we cannot cancel the order we will need to charge for the parts that have been ordered for your specific machine/issue.
    • You will be provided with the parts you have ordered and paid for.

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7. Intellectual Property
  • All classes, kit, resources and content developed by us remain our intellectual property unless explicitly transferred in writing.
  • Our kits and content may not be reproduced for commercial purposes without our written consent.
  • Kits developed by Pedal & Treadle are designed to enable the purchaser and/or recipient to make more than one copy. This is for recreational and/or hobby purposes only and not for re-sale.
  • If you would like to make multiple items from our kits to sell and raise funds for a specific purpose (like a charity), please contact us at info@PeddleAndTreadle.co.uk as we’d like to help.
8. Code of Conduct

We are committed to providing a respectful, trustworthy, and professional experience for every customer and team member. This Code of Conduct outlines the standards we follow across all areas of our work.

8.1 Machine Servicing (in our studio/workshop)

  • We handle all machines with care, respect, and cleanliness.
  • Any issues or delays will be communicated clearly and promptly.
  • No work involving replacement parts will be carried out without your agreement.
  • Machines are tested and quality-checked before return.
  • We keep your details confidential and never share them with third parties in line with GDPR laws.

8.2 In Person Classes

  • We maintain a safe, welcoming environment for all participants.
  • Punctuality, patience, and a good sense of humour are encouraged!
  • We ask that all students treat staff and fellow learners with courtesy and respect.
  • Disruptive behaviour or offensive language will not be tolerated.
  • Feedback is always welcome – constructively and kindly, please.

8.3 Telephone, Email and Virtual Communication

  • We aim to respond to all messages within two working days, unless otherwise stated.
  • We will be polite, clear, and helpful – and ask the same in return.
  • Rudeness or aggression (verbal or written) may result in services being withdrawn.
  • If we can’t help directly, we’ll do our best to refer you to someone who can.

8.4 Team Conduct

  • All staff and contractors treat each other with professionalism, courtesy, and support.
  • We value collaboration, honesty, and a good sense of humour.
  • Discrimination, bullying, or gossip will not be tolerated.
  • Safety comes first – for machines, people, and information

9. Health and Safety

The safety and well-being of our participants are our top priorities. We strive to provide a safe and inclusive learning environment for all. Students participating in in-person classes are required to follow all safety instructions.

9.2 Health Conditions & Medical Needs

  • If you have any medical conditions, allergies, or health concerns that may affect your participation, please inform us in advance. This ensures we can take appropriate precautions and provide assistance if needed.
  • All information shared will be treated with confidentiality and used solely for safety purposes.

9.3 Responsibility & Safety Measures

  • Class participants are responsible for managing their own health needs while attending classes.
  • In case of a medical emergency, we will provide immediate assistance and, if necessary, contact emergency services.
  • We encourage attendees to take necessary precautions and inform us of any concerns.
  • Liability waivers may be required for activities involving sharp tools, chemicals, or other potential hazards
  • By attending classes, participants acknowledge their responsibility to communicate relevant health information and take personal precautions as needed.

For any questions or to discuss specific needs, please contact us before your class.

10. Online Classes and Digital Content

  • Access to online classes and materials is non-transferable.
  • Classes may be recorded for quality and training purposes; prior notice will be given.
  • Students are prohibited from recording or redistributing any digital content.
  • Intellectual Property rules also apply.

11. Delivery of Products

  • Products will be dispatched within the timeframe specified at the time of purchase.
  • We are not responsible for delays caused by third-party couriers.
  • Any damage or loss during transit must be reported within 7 days of delivery.

12. Liability Disclaimer

While every care is taken during servicing and repair, by leaving your machine with us, you agree to the following terms:

12.1 Reasonable Care

  • We will handle your sewing machine with care and carry out all work to a professional standard. However, we are not liable for:
    • Pre-existing faults or damage,
    • Wear and tear consistent with age or use,
    • Failures caused by non-standard parts or previous poor-quality repairs.

12.2 Use of Parts

  • Where replacement parts are used, they will either be original or compatible aftermarket parts, depending on availability and suitability.
  • We are not responsible for any manufacturer warranties voided by third-party parts.

12.3 Limit of Liability

  • Our liability is strictly limited to the value of the service provided. We are not responsible for:
    • Any indirect loss, including missed deadlines, income, or personal inconvenience
    • Damage caused by continued use of the machine against our advice.

12.4 Customer Supplied Parts

  • If you provide your own parts for fitting, we cannot guarantee the outcome or accept responsibility for faults arising from those parts.

12.5 Uncollected Machines

  • Machines left uncollected for more than 90 days after completion may be disposed of or sold to recover storage and service costs, after written notice is given.

12.6 Insurance

  • While machines are in our care, they are covered by our business insurance while in transit and for fire, theft, and accidental damage. However, we recommend you keep your own insurance up to date.

13. When We Can’t Fix it

We will always follow up to resolve the issue at the next available opportunity.

If it becomes clear during our initial conversations that we are not the right fit to repair or service your machine, we’ll let you know straight away with no time wasted.

We will do our best to fix a machine including sourcing parts (for older machines this can be a challenge) and options to have a part made.

If we cannot fix a machine, we’ll explain clearly why and outline the next steps.

14. Complaints Procedure

We aim to provide a helpful, professional, and enjoyable experience across all our services. However, if something hasn’t gone to plan, we’d like the chance to put it right.

14.1 Three Step Process

  • Step 1: Let us know
    • If you’re unhappy with any part of your experience – whether it’s a repair, a class, a purchase, or a communication – please tell us as soon as possible.
  • You can contact us by:
  • Please include:
    • Your name and contact details
    • A brief summary of what happened
    • What outcome you’d like (e.g. a fix, an explanation, a refund)
  • Step 2: We’ll look into it
    • We will acknowledge your complaint within 3 working days.
    • We aim to respond fully within 10 working days. If it’s more complex and we need more time, we’ll keep you updated.
    • We’ll always aim to resolve things fairly, reasonably, and with respect.
  • Step 3: If you’re still not satisfied
    • If you feel we haven’t resolved your complaint, you can ask for it to be reviewed by a senior member of the team (if applicable), or we can suggest an alternative resolution.

14.2 Final Notes

  • We keep all complaints confidential and treat them with care.
  • We see complaints as an opportunity to learn and improve.

15. Force Majeure & Tariffs

  • We are not responsible for delays or cancellations caused by events beyond our control, such as natural disasters, pandemics or government restrictions including not limited to weather warnings.
  • This extends to shipping of replacements parts and/or third party products we sell.
  • We also reserve the right to review and adjust our pricing in response to significant cost increases (e.g. Tariffs, materials, fuel, shipping, supplier changes). Any such changes will be communicated clearly in advance and will not affect work already agreed and paid for.

16. Amendments to Terms

  • We reserve the right to update these Terms at any time. Changes will be communicated via our website or email.

17. Governing Law

  • These Terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.

18. Contact Information

For questions or concerns, please contact us:

  • Business Name: Pedal & Treadle
  • Email: info@PedalAndTreadle.co.uk

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Privacy & GDPR Policy

Effective Date: 24 January 2025

Pedal & Treadle (“we,” “our,” or “us”) are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us.

1. Data We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Payment Information: Billing details for purchases and class registrations.
  • Account Information: If you create an account, we may collect login credentials.
  • Demographic Information: Age, preferences, and interests, if provided.
  • Usage Data: Information about how you use our website, such as IP address, browser type, and pages visited.
2. How We Use Your Data

We use your data for the following purposes:

  • To process your orders, payments, and class registrations.
  • To communicate with you regarding your purchases, bookings, or enquiries.
  • To personalise and improve your experience on our website.
  • To send you marketing communications, with your consent.
  • To comply with legal obligations or resolve disputes.
3. Legal Basis for Processing

We process your data based on the following lawful grounds:

  • Contractual Necessity: To fulfil a contract with you, such as delivering products or providing services.
  • Legitimate Interests: To improve our services, communicate with you, and protect our business.
  • Consent: When you opt-in to receive marketing communications.
  • Legal Obligation: To comply with applicable laws and regulations.
4. Data Sharing

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Third parties that assist with payment processing, delivery services such as drop shipping orders from a printer, or IT support.
  • Legal Authorities: If required by law, to prevent fraud, or to protect our rights.

All third parties are required to handle your data securely and in accordance with applicable laws.

5. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymised.

6. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request the deletion of your data, where applicable.
  • Restriction: Limit the processing of your data in certain circumstances.
  • Portability: Receive your data in a structured, commonly used, and machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

8.1 What we use cookies for

  • To make sure the website runs smoothly
  • To remember things like your login or booking details (if you use our class system)
  • To understand which pages people visit, so we can improve the site

8.2 Third-party cookies

  • We may use trusted services like Google Analytics or Amelia (our booking system), which also use cookies. These help us see general trends (like how many people visited a page), but not individual identities.

8.3 Your choices.

  • Our website uses cookies to enhance your experience and analyse usage. You can manage your cookie preferences through your browser settings.
9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their policies before providing any personal information.

10. Children’s Privacy

We do not knowingly collect data from children under 16 without parental consent. If we become aware of such data, it will be promptly deleted.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Business Name: Pedal & Treadle
  • Email: info@PedalAndTreadle.co.uk